Rant & Rave: Best Buy

So not doubt I'm a fan of the Best Buy company. Usually when I need to get a game/ dvd or anything electronic I would go to them first. My t.v. is from Best Buy, a lot of cd's I own are from them so I am a loyal repeat customer. So when I heard Best Buy was offering a cool pre-order bonus for Ultimate Marvel vs Capcom 3 I thought it was a match made in heaven. To top it off, the pre-order bonus was alternate costumes for characters I like like Wesker, Super Skrull and M.O.D.O.K. I was like take my money and for the first time EVER I pre-ordered a game and paid for it up front. I have never done this before, usually I would wait till a game has dropped a little in price before buying because times are tough and I am not rich lol.

I however wanted to be on ground floor for Ultimate MvC 3 so I knew I needed the game on release date so again, pre-ordering was a blessing in disguise and I get a free DLC.

Well I got the game and it was ready for me on the date (had to go through a bit of hoopla for it but I shrugged that off). I was told that my DLC was going to be sent to my email address the day before, the day of or the day after. So I patiently waited.... and waited and waited. Till I could not do it no more.

A few days ago I called them and asked on the status of code. After a lot of holding and behind transferred, I finally got news that the codes were delayed and that they should be sent out 7 days after release date (a far cry from day before, day of or day after for sure). I nodded and said I would call back to make sure.

Again I waited, however last night I was online and a guy was using his DLC Super Skrull outfit and well that stirred a fire in me and I had enough. So today I called them and told them they were going to give me my code. After the long process of holding and behind transferred I finally ended up in the right spot. The customer service rep was very nice and after she finally got the code she was patient enough to walk me through the code a couple times (its 25 freakin' digits) and she sent me a follow up email with the code (so you do have my email address lol).

That is where the rave comes in, she was even nice enough to stay on the line and wait for me to enter the code and made sure it was correct. I appreciate that so kudos to you, Abigail.

However I also have to rant that it was crazy that I had to do all this for something that was promised to me. I worry that if I did not called them and harassed them would they have ever sent out the code in a decent amount of time?

I'm elated I now have my costumes and I'll definitely be using them but this really soured me off Best Buy's pre-ordering. I don't think I'll ever do it again and that's a shame cause as I said at the beginning I was a loyal repeat customer. Shame, shame.

P